BOSE QuietComfort 35 wireless headphones II Owners Guide

BOSE QuietComfort 35 wireless headphones II Owners Guide : In this post we will check the Owner’s guide for Bose Wireless Headphone.

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BOSE QuietComfort 35 wireless headphones II Owners Guide

BOSE QuietComfort 35 wireless headphones II Owners Guide

IMPORTANT SAFETY INSTRUCTIONS

Please read and keep all safety and use instructions.

WARNINGS/CAUTIONS

• Do NOT use the headphones at a high volume for any extended period.

  • To avoid hearing damage, use your headphones at a comfortable, moderate volume level.
  • Turn the volume down on your device before placing the headphones in/on your ears, then turn the volume up gradually until you reach a comfortable listening level.
  • Do NOT use your headphones while driving for phone calls or any other purpose.
  • Do NOT use the headphones with noise cancelling on at any time the inability to hear surrounding sounds may  present a danger to yourself or others, e.g., while riding a bicycle or walking in or near traffic, a construction site or  railroad, etc.
  • Remove the headphones, or use the headphones with noise cancelling off and adjust your volume, to ensure you can hear surrounding sounds, including alarms and warning signals.
  • Be aware of how sounds that you rely on as reminders or warnings may vary in character when using the  headphones.
  • Do NOT use the headphones if they emit any loud unusual noise. If this happens, turn the headphones off and contact Bose customer service.
  • Remove headphones immediately if you experience a warming sensation or loss of audio.
  • Do NOT use mobile phone adapters to connect headphones to airplane seat jacks, as this could result in injury or property damage due to overheating.
  • Do NOT use the headphones as aviation communication headsets except in case of emergency.
  • No incoming audio will be heard with a discharged or improperly installed battery. This could result in the p otential of missed communications while piloting an aircraft.
  • Extremely loud ambient noise levels common to many propeller-driven aircraft may impair your ability to receive incoming audio communications, particularly during takeoff and climb out.
  • The headphones are not engineered for noise conditions, altitude, temperature or other environmental conditions common in non-commercial aircraft, resulting in possible interference to critical communications. Contains small parts which may be a choking hazard. Not suitable for children under age 3. This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device.
  • To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.
  • Do NOT make unauthorized alterations to this product.
  • Use this product only with an agency approved power supply which meets local regulatory requirements (e.g., UL, CSA, VDE, CCC).
  • Do NOT expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).

For knowing about Regulatory Information – click here

CONTENTS

Bose® Connect App

What can I do with the Bose Connect app? ………………………………………………….. 9

What’s in the Carton

Contents ……………………………………………………………………………………………………………….. 10

Headphone Controls

Power on ………………………………………………………………………………………………………………. 12

Standby timer ………………………………………………………………………………………………. 12 Power off ………………………………………………………………………………………………………………. 13

Headphone functions …………………………………………………………………………………………. 14 Media playback and volume functions …………………………………………………….. 14

Call functions ………………………………………………………………………………………………… 15

Action button functions ……………………………………………………………………………… 16

Amazon Alexa

Set the Action button to Alexa…………………………………………………………………………. 17

Access Alexa ………………………………………………………………………………………………………… 18

Things to try …………………………………………………………………………………………………. 18

The Google Assistant

Set the Action button to your Google Assistant …………………………………………… 20

Use your Google Assistant ………………………………………………………………………………… 20

Noise Cancellation

Noise cancelling modes……………………………………………………………………………………… 21

Set the Action button to noise cancellation ………………………………………………….. 21

Change the noise cancelling mode ………………………………………………………….. 21

Alternative Voice Control

Access alternative voice control ………………………………………………………………………. 22

Access your Google Assistant using the Multi-function button …………………. 22

CONTENTS

Battery Charging

Charge the headphones …………………………………………………………………………………….. 23 Charging time……………………………………………………………………………………………….. 23

Hear the battery level …………………………………………………………………………………. 23

Status Indicators

Bluetooth® indicator …………………………………………………………………………………………… 24

Battery indicator  ………………………………………………………………………………………………… 24

Voice Prompts

Pre-installed languages ……………………………………………………………………………………… 25

Change the language …………………………………………………………………………………………. 25 Disable voice prompts ……………………………………………………………………………………….. 25

Bluetooth Connections

Connect your mobile device using the Bose® Connect app 

(recommended) ………………………………………………………………………………………………….. 26

Choose an alternative connection method ……………………………………………………. 27 Connect using the Bluetooth menu on your mobile device ………………… 27

Connect using NFC on your mobile device …………………………………………….. 29 Disconnect a mobile device ………………………………………………………………………………. 30 Reconnect a mobile device ……………………………………………………………………………….. 30

Multiple Bluetooth Connections

Connect another mobile device ……………………………………………………………………….. 31 Identify connected mobile devices ………………………………………………………………….. 31 Switch between two connected mobile  devices …………………………………………… 31 Reconnect a previously connected device …………………………………………………….. 32

Clear the headphone pairing list ………………………………………………………………………. 32

CONTENTS

Wired Connections

Connect the audio cable…………………………………………………………………………………………. 33

Care and Maintenance……………………………………………………………………………………….

Store your headphones………………………………………………………………………………………….. 34

Clean the headphones…………………………………………………………………………………………… 35

Replacement parts and accessories………………………………………………………………………….. 35

Limited warranty…………………………………………………………………………………………………… 35

Serial number location…………………………………………………………………………………………… 36

Troubleshooting Common solutions……………………………………………………………………. 37

BOSE® CONNECT APP

Download the Bose Connect app to keep your software up to date,  personalize your headphone settings, easily manage Bluetooth connections and access new features.

What can I do with the Bose Connect app?

  • Easily connect to and switch between multiple mobile devices with a single swipe.
  • Set up the Action button.
  • Customize your headphone experience:
  • Name your headphones.
  • Select a voice prompt language or disable voice prompts.
  • Change the noise cancelling mode. – Adjust the standby timer.
  • Access the product tour and help.
  • Keep headphones up to date with the latest software

WHAT’S IN THE CARTON Contents

Confirm that the following parts are included:

  • Bose® QuietComfort® 35 wireless  headphones II             
  • Carry case
  • USB cable                                                                                   
  • 3.5 mm audio cable

Note: If any part of your product is damaged, do not use it. Contact your authorized Bose® dealer or Bose customer service. 

Visit: global.Bose.com/Support/QC35ii

HEADPHONE CONTROLS

Power on

Slide the Power/Bluetooth switch to the right.

A voice prompt announces the battery level and the battery indicator glows according to the current charge level.

Standby timer

The standby timer conserves the battery when the headphones are not being used.

To set up and customize the standby timer, use the Bose® Connect app. HEADPHONE CONTROLS Power off

Note: When the headphones are powered off, noise cancellation is disabled.

Headphone functions

The headphone controls are located on the back of the right earcup.

Media playback and volume functions

FunctionWhat to do
Play/PausePress the Multi-function button  .
Skip forwardDouble-press  .
Skip backwardTriple-press  .
Fast forwardDouble-press and hold the second press.
RewindTriple-press and hold the third press.
Volume upPress +
Volume downPress

Call functions

FunctionWhat to do
Answer a callPress
End a callPress
Decline an incoming callPress and hold for one second.
Answer a second incoming call and put the  current call on holdWhile on a call, press once.
Decline a second incoming call and stay on current callWhile on a call, press and hold for one second
Switch between two callsWith two active calls, double-press
Create a conference callWith two active calls, press and hold for one second
Mute/Unmute a callWhile on a call, press + and simultaneously.

Action button functions

The Action button is a programmable button that allows you to quickly and easily  access Amazon Alexa, your Google Assistant or noise cancellation. The Action button is located on the back of the left earcup.

Action button settingWhat to do
Amazon AlexaTo set the Action button to Amazon Alexa, see page 17.
Your Google AssistantTo set the Action button to your Google Assistant,  see page 20.
Noise CancellationTo set the Action button to noise cancellation, see page 21.

Note: The Action button can only be programmed for one function at a time.

You can talk to Amazon Alexa on your  headphones. With Alexa, you can ask to play music, hear the news, check weather, control smart home devices and more. Alexa lives in the cloud and is always getting smarter, adding new capabilities that are delivered to your device automatically. Using Alexa on your headphones is simple — just  press-and-ask, and Alexa will respond instantly.

Note: Alexa isn’t available in all languages and countries.

Set the Action button to Alexa

  1. Connect your headphones to your mobile device.
  2. On your mobile device, open or download the Amazon Alexa app and follow the app instructions.

AMAZON ALEXA Access Alexa

To access Alexa, press and release the Action button.

Things to try

Things to tryExample of what to say
Talk to Alexa“What’s the weather?”
Play audio“Play Niall Horan.” Note: Amazon Music is set as the default music service. To change the default music service, use the Alexa app.
Play audio from a specific  music service“Play NPR on iHeartRadio.”
Set a timer“Set a timer for 5 minutes.”
Discover more skills“What new skills do you have?”
Stop AlexaWhile Alexa is talking, press and release the Action button then say “Stop.”

Note: For more information about what Alexa can do, visit: 

global.Bose.com/Support/QC35ii

THE GOOGLE ASSISTANT

Your headphones are optimized for the Google Assistant. You can quickly enjoy  entertainment, stay connected, get information, and manage your day — all without glancing at your phone.

For more information on what your Google Assistant can do, visit:  https://assistant.google.com/platforms/headphones

Note: The Google Assistant isn’t available in all languages and countries.

THE GOOGLE ASSISTANT

Set the Action button to your Google Assistant

  1. Connect your headphones to your mobile device.
  2. Set up your Google Assistant using your mobile device:
    • On your Android device, press and hold the home button to open the Google Assistant and follow the on-screen instructions.
    • On your Apple device, open or download the Google Assistant app and follow the app instructions.

Note: The Google Assistant is available on eligible Android devices. To check if your Android device is compatible with the Google Assistant, visit:  support.google.com/assistant

Use your Google Assistant

FunctionWhat to do
Talk to your Google AssistantPress and hold the Action button to begin. For examples of questions and things you can do, visit:  https://assistant.google.com/platforms/headphones
Get your notificationsPress the Action button.
Stop your Google AssistantDouble-press the Action button.
Reply to a message (where available)After receiving a message notification, press and hold  the Action button to respond. When you’re done, release  the button.

Noise cancellation reduces unwanted noise providing a clearer, more lifelike audio  performance. You can choose the noise cancelling mode based on your listening  preferences and environment.

Note: To change the noise cancelling mode, use the Bose® Connect app or set the Action button to noise cancellation.

Noise cancelling modes

Noise cancelling modeDescription
HighWorld-class noise cancellation with Bose optimized audio.
LowNoise cancellation fine-tuned for audio listening in quieter or windy environments.
OffNoise cancellation disabled.

Note: Each time you power on the headphones, your noise cancelling mode defaults  to High.

Set the Action button to noise cancellation

  1. In the Bose Connect app, tap the gear icon to access Action button settings.
  2. Select noise cancellation.

Change the noise cancelling mode

Press and release the Action button.

A voice prompt announces the noise cancelling mode. Continue to press and release the Action button until you reach your preferred mode.

ALTERNATIVE VOICE CONTROL

You can use the Multi-function button  on your headphones to access the Google Assistant or the native voice control on your mobile device.

Note: You can’t access voice control while on a call.

Access alternative voice control

If the Action button is set to Amazon Alexa or your Google Assistant, you can access the native voice control on your mobile device using on the headphones.

Type of mobile deviceWhat to do
Apple (Siri)Press and hold  for one second. You hear a tone that  indicates voice control is active.
AndroidPress and hold  for one second. You hear a tone that indicates voice control is active. Note: If the Action button is set to your Google Assistant, see “The Google Assistant” on page 19.

Access your Google Assistant using the Multi-function button

If the Action button is set to Noise Cancellation, you can access your Google Assistant on your Android mobile device using the on your headphones.

Press and hold for one second.

You hear a tone that  indicates voice control is active.

Charge the headphones

  1. Plug the small end of the USB cable into the micro-USB connector on the  right earcup.
  2. Plug the other end into a USB wall charger or computer that is powered on.

Notes:

  • While charging, the battery indicator blinks amber. When the battery is fully charged, the battery indicator glows green.
  • The headphones do not play while charging.

Charging time

Allow up to two hours to fully charge the headphones.

Notes:

  • When connected wirelessly, a full charge powers the  headphones for up to 20 hours.
  • When connected using the audio cable, a full charge powers the headphones for up to 40 hours.

Hear the battery level

Each time you power on the headphones, a voice prompt announces the battery level.  When the headphones are in use, you hear “Battery low, please charge now.”

Note: To visually check the battery, see the indicator  l ocated on the right earcup. For more information, see “Battery indicator” on page 24.

STATUS INDICATORS

The Bluetooth and battery indicators are located on the right earcup.

Bluetooth indicator

Indicator activitySystem state
Blinking blueReady to connect
Blinking whiteConnecting
Solid white (10 seconds) then powers offConnected

Battery indicator

Indicator activitySystem state
Solid greenMedium to full charge
Blinking amberCharging
Solid amberLow charge
Blinking redNeed to charge
Solid redCharging error – contact Bose customer service

Note: If connected to an Apple device, the device displays the headphone battery level near the upper right corner of the screen and in the notification center.

Voice prompts guide you through the Bluetooth connection process, announce the battery level and identify connected devices. You can customize voice prompts using the buttons on your headphones.

Tip: You can also easily manage voice prompt settings using the Bose® Connect app.

Pre-installed languages

The following languages are pre-installed on your headphones:

• English• German• Korean• Swedish
• Spanish• Mandarin• Italian• Dutch
• French• Japanese• Portuguese 

 To check for additional languages

Additional languages may be available. To check for language updates,  download the Bose Updater. Visit: btu.Bose.com

Change the language

When you power on the headphones for the first time, the voice prompts are in English.  To select a different language:

  1. Press and hold + and simultaneously until you hear the voice prompt for the first language option.
  2. Press + or to move through the list of languages.
  3. When you hear your language, press and hold the Multi-function button   to select.

Disable voice prompts

To disable and re-enable voice prompts, use the Bose Connect app.

Note: Disabling voice prompts does not disable Amazon Alexa or your  Google  Assistant.

Bluetooth wireless technology lets you stream music from mobile devices such as  smartphones, tablets and laptop computers. Before you can stream music from a  device, you must connect the device with your headphones.

Connect your mobile device using the Bose® Connect app (recommended)

  1. Power on the headphones (see page 12).

Download the Bose® Connect app and follow the on-screen connection instructions.

Once connected you hear the “connected to …….”

Choose an alternative connection method

You can connect your mobile device with your headphones using Bluetooth wireless  technology or Near Field Communication (NFC).

Connect using the Bluetooth menu on your mobile device

Slide the Power/Bluetooth button  to the right  and hold for two seconds. You hear “Ready to connect another device,” and the  Bluetooth  indicator   blinks blue.

  1. On your device, enable the Bluetooth feature.

Tip: The Bluetooth feature is usually found in the Settings menu

2. Select your headphones from the device list.

Once connected you hear the “connected to …….”

Connect using NFC on your mobile device

What is NFC?

NFC enables a Bluetooth connection by simply tapping two devices together. Refer to your device owner’s guide to see if your model supports NFC.

Note: If your device supports a Bluetooth connection via NFC, you can use either  connection method.

  1. With your headphones powered on, unlock your device and enable the  Bluetooth and NFC features. Refer to your  device owner’s guide to learn more  about these features.
  2. Tap the NFC touchpoint on your device to the left underside of the headphones. Your device may prompt you to accept the Bluetooth connection.

Once connected you hear the “connected to …….”

Disconnect a mobile device

Use the Bose® Connect app to disconnect your mobile device.

Tip: You can also disconnect using the Bluetooth menu on your mobile device.

Reconnect a mobile device

When powered on, the headphones try to reconnect with the two most  recently-connected devices.

Note: The devices must be within range (30 ft. or 9 m) and powered on.

MULTIPLE CONNECTIONS

You can connect additional devices to your headphones. These Bluetooth connections are controlled with the Power/Bluetooth switch . Voice prompts guide you through controlling multiple connections. Before connecting an additional mobile device, make sure this feature is enabled.

Tip: You can also easily manage multiple connected devices using the  Bose® Connect app.

Connect another mobile device

You can store up to eight connected devices in the headphone pairing list, and your  headphones can  be actively connected to two devices at a time.

To connect another device, download the Bose Connect app (see page 26) or use the Bluetooth menu on your mobile device (see page 27).

Note: You can only play audio from one device at a time.

Identify connected mobile devices

Slide to the right  and release to hear which device is  currently  connected.

Switch between two connected  mobile  devices

  1. Pause audio on your first mobile device.
  2. Play audio on your second mobile device.

Note: Your headphones receive phone calls from both devices,  despite which  device is playing audio.

MULTIPLE BLUETOOTH CONNECTIONS

Reconnect a previously connected device

  1. Slide the Power/Bluetooth switch     to the right  and release to hear which device  is connected.
  2. Within two seconds, slide  to the right  and release again to connect to the next  device in the headphone pairing list. Repeat until you hear the correct device name.
  3. Play audio on the connected mobile device.

Clear the headphone pairing list

  1. Slide  to  and hold for 10 seconds, until you hear “Bluetooth device list cleared. Ready to connect.”
  2. Delete your headphones from the Bluetooth list on your mobile device. All devices are cleared and the headphones are ready to connect.

WIRED CONNECTIONS

Connect the audio cable

Use the 3.5 mm cable (provided) to connect a non-wireless device or to continue using the  headphones if the  battery charge is depleted.

  1. Insert the cable into the connector on the right earcup.
  2. Insert the other end of the cable into the connector on your device.

CARE AND MAINTENANCE

Store your headphones

The earcups rotate for easy, convenient storage. Place the headphones flat into the case. Rotate both earcups inward so they lay flat.

Fold the left earcup up toward the headband.

Notes:

  • Make sure to power off the headphones when not in use.
  • Before storing the headphones for more than a few months, make sure the battery is fully charged.

CARE AND MAINTENANCE

Clean the headphones

Your headphones may require periodic cleaning.

  • Wipe the outside surfaces with a soft, dry cloth.
  • Don’t allow moisture to get inside the earcups or the audio input connector.

Replacement parts and accessories

Replacement parts and accessories can be ordered through Bose customer service. Visit: global.Bose.com/QC35ii

Limited warranty

Your headphones are covered by a limited warranty. Visit our website at  global.Bose.com/warranty for details of the limited warranty.

To register your product, visit global.Bose.com/register for instructions. Failure to  register will not affect your limited  warranty rights.

CARE AND MAINTENANCE

Serial number location

The serial number is located beneath the right scrim in the back of the earcup.  The scrim is the inner screen which covers and protects the  components inside  the earcup.

To view the serial  number, grab the scrim at the top edge and gently peel it away. Be careful not to press down on or remove any other  components inside the earcup as this could  damage the headphones.

TROUBLESHOOTING Common solutions

If you experience problems with your headphones:

  • Check the state of the status  indicators (see page 24).
  • Charge the battery (see page 23).
  • Increase the volume on your headphones, mobile device and music app.
  • Try connecting another mobile device (see page 31).

If you could not resolve your issue, see the table below to identify symptoms and  solutions to common problems. If you are unable to resolve your issue, contact  Bose customer service.

SymptomSolution
Headphones don’t  power onCharge the battery.
Headphones don’t  connect with your  mobile deviceCheck the state of the status  indicators (see page 24).Disconnect the back-up audio cable.Disconnect the USB charging cable.On your mobile device:Disable the Bluetooth feature and then re-enable.Delete your Bose®  QuietComfort® wireless headphones II from the  Bluetooth list on your  device. Connect again.Move your mobile device closer to the headphones and away from any interference or obstructions.Connect another mobile device (see page 31).Visit global.Bose.com/Support/QC35ii to see how-to videos.Clear the headphone pairing list (see page 32) and  connect again.
Headphones don’t  connect using NFCCheck the state of the status  indicators (see page 24).Make sure your device supports Bluetooth connecting via NFC.Unlock your device and enable the  Bluetooth and NFC features.Tap the NFC touchpoint on the back of your mobile device to the NFC touchpoint on the headphones.
.

TROUBLESHOOTING

SymptomSolution
No soundPower on the headphones and charge the battery.Check the state of the status  indicators (see page 24).Increase the volume on your headphones, your mobile device and music source.Slide the Power/Bluetooth switch                to the right  and release to hear the connected device. Make sure you are using the correct device.Move your mobile device closer to the headphones and away from any interference or obstructions.Use a different music source.Connect another mobile device (see page 31).If two mobile devices are connected, pause your other  device first.If two mobile devices are connected, move the devices within range of the headphones (30 ft. or 9 m).
Poor sound qualityUse a different music source.Connect another mobile device (see page 31).Disconnect the second device.Move your mobile device closer to the headphones and away from any interference or obstructions.
No sound from a  device connected by the  back-up audio cableSecure the ends of the back-up audio cable.Increase the volume on your headphones, your mobile device and music source.Connect another device (see page 31).
Poor sound quality from a device connected by audio cableSecure the ends of the back-up audio cable.Connect another device (see page 31).
Battery won’t chargeSecure the ends of the USB charging cable.Try another charging source. If your headphones have been exposed to high or low  temperatures, let the headphones return to room temperature and try charging again.
Amazon Alexa is not respondingIf you haven’t already, set the Action button to Amazon Alexa (see page 17).Connect your mobile device to Wi-Fi®.Make sure you are in a country where Amazon Alexa is available.Make sure you are using the most up-to-date version of the Amazon Alexa app.For additional support, visit: global.Bose.com/Support/QC35ii

TROUBLESHOOTING

Solution
If you haven’t already, set the Action button to your Google Assistant (see page 20).Connect your mobile device to Wi-Fi.Make sure you are in a country where the Google Assistant  is available.For additional support, visit: support.google.com/assistant
Make sure your headphones are powered on. Make sure the Action button is set to noise cancellation.Use the Bose® Connect app to change the noise  cancelling mode.

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