Poly Voyager 4300 UC Series Bluetooth Headset User Manual

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In this user manual guide, we will review the Poly Voyager 4300 UC Series Bluetooth Headset User Manual. Let’s check this out.

Poly Voyager 4300 UC Series Bluetooth Headset User Manual

Poly Voyager 4300 UC Series Bluetooth Headset User Manual
Poly Voyager 4300 UC Series Bluetooth Headset User Manual

SPECIFICATIONS

CONNECTS TO

  • Voyager 4300 UC Series: PC via included BT700 Bluetooth adapter or via USB cable; smartphone via Bluetooth v5.2
  • Voyager 4300 with Voyager Office base*: PC via USB-A cable, desk phone via include cable; smartphone via Bluetooth v5.2. Headset can also connect to PC via included USB cable
  • *Voyager Office base available as an accessory, sold separately

RECOMMENDED FOR

  • Voyager 4300 UC Series: Professionals who prefer the freedom of hands-free calls all day at home or in the office
  • Voyager 4300 Series with Voyager Office base*: Professionals who prefer the freedom of hands-free calls all day at home or in the office that are looking for connection to desk phones
  • *Voyager Office base available as an accessory, sold separately

WIRELESS

  • Bluetooth v5.2
  • Class 1
  • Multipoint connectivity, headset connect to two devices at the same time, remembers up to 8 devices
  • Supported Bluetooth profiles
    • A2DP
    • AVRCP
    • HSP
    • HFP
  • Range
    • Voyager 4300 UC Series: up to 50 meters/164 feet
    • Voyager 4300 Series with Voyager Office base*: Up to 91 meters/300 feet
    • *Voyager Office base available as an accessory, sold separately

WIRED

Connect to PC via included USB-C cable (1.5m/5ft) with audio over USB mode

BATTERY

  • Battery Capacity: 350 mAH
  • Battery Type: lithium ion
  • Talk time: Up to 24 hours (online indicator Off – requires setting change via Poly Lens/Plantronics Hub)
    • Up to 18 hours (online indicator On – default setting)
  • Listening Time: Up to 47 hours*
  • Charge time: 1.6 hours for a full charge
  • Fast Charge: Up to 10 hours listening time after 15 mins of charge
  • Standby time: Up to 50 days*
  • *When used with the BT700 Bluetooth adapter

RECEIVE FREQUENCY RESPONSE

Dynamic EQ optimized for PC wideband voice telephony up to 7 kHz or for multimedia 20 Hz to 20 kHz

HEARING PROTECTION

  • SoundGuard DIGITAL: G616 support limits the level to 102 dBSPL; Time-weighted average prevents average daily noise exposure from exceeding 85dBA*
  • *Requires Poly Lens Desktop App to enable SoundGuard DIGITAL features

MICROPHONE AND TECHNOLOGY

  • Flexible noise canceling boom with dual microphone Acoustic Fence technology
  • Easy access mute button on microphone boom

HEADSET CONTROLS AND LIGHTS

  • Call answer/end, mute, volume +/-, power ON/OFF/PAIRING
  • Online Indicator: Two LED indicators on speaker housing shows in a call status

HEADSET BASE

  • Voyager 4300 UC Series with Charge stand: Desk charger only
  • Voyager Office base*: Desk phone, Softphone selector button. Microsoft Teams button (Microsoft Teams version only)
  • *Voyager Office base available as an accessory, sold separately

HEADSET WEIGHT

  • Voyager 4310 Over-the-head (monaural): 122 g/ .27 lbs
  • Voyager 4320 Over-the-head (stereo): 162 g / .35 lbs

ACCESSORIES (INCLUDED)

  • Voyager 4300 UC Series: Carry case, BT700 USB adapter and charging cable. Charging cable length: 1.5 meters/ 4.9 feet
  • Voyager 4300 UC Series with Charge stand: Carry case, BT700 USB adapter, charge stand and charging cable. Charging cable length: 1.5 meters/ 4.9 feet

DEVICE MANAGEMENT

  • Cloud: Poly Lens service (some solutions sold separately)
  • Local (Windows/Mac): Poly Lens Desktop App

CERTIFICATION

  • Microsoft Teams (Teams version only)
  • Zoom
  • Intel Evo*

What’s in the box

Contents may vary by model.

  • Stereo or mono headset
  • Bluetooth USB adapter (USB-A or USB-C, design varies)
  • Charge stand (select models only)
  • Headset carrying case
  • USB-A to USB-C cable
  • Quick start guide

Data Sheet

BENEFITS

  • Walk-and-talk with ease with up to 50 meters/164 feet of Bluetooth wireless range (with included BT700 USB adapter)
  • One headset, choose your device— PC/Mac and mobile phone connection options with UC versions
  • Multiple device connections—desk phone, PC/Mac and mobile phone conn ection options with Office base (sold separately)
  • Extend the battery life of your headset by using it corded, with audio over USB mode
  • Stay productive with up to a full 24 hours of wireless talk time

VOYAGER 4300 UC SERIES

Free your workers from their desks with the perfect entry-level Bluetooth wireless headset. Meet the Voyager 4300 UC Series. It’s everything they need to stay productive and connect to all their devices whether at home or in the office. Keep your teams productive with outstanding audio quality, all-day comfort and dual-mic Acoustic Fence technology that eliminates background noise. And it’s an IT manager’s dream with easy deployment and full remote management – all at an unbeatable price. Phenomenal flexibility, connectivity, and freedom? Yes please!

  • Noise-canceling dual-mic with Acoustic Fence technology
  • Acoustic hearing protection with SoundGuard DIGITAL
  • Designed for portability: use at home and in the office
  • Comfortable, adjustable padded headband
  • Mono and stereo wearing styles

Headset overview

  • LEDs/Online indicator
  • Volume up
  • Call button/Press to interact with Microsoft Teams (app required)
  • Smartphone feature: Default voice assistant
  • Play/pause**
  • Next track**
  • Previous track**
  • Volume down
  • Charge port
  • Power
  • Bluetooth pairing
  • Mute/unmute
Poly Voyager 4300 UC Series Bluetooth Headset overview
Poly Voyager 4300 UC Series Bluetooth Headset overview

NOTE **Functionality varies by application. May not function with web-based apps.

Be safe: Please read the safety guide for important safety, charging, battery and regulatory information before using your new headset.

USB Bluetooth adapter

Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it into your computer to connect to computer audio.

NOTE: Adapter design may vary.

Standard LEDs

USB LEDsWhat they mean
Flashing red and bluePairing
Solid blueHeadset connected
Flashing blueOn a call
Solid redMute active
Flashing purpleStreaming media from computer

LEDs when Microsoft Teams* is detected

USB LEDsWhat they mean
Flashing red and bluePairing
Solid purpleMicrosoft Teams connected
Flashing blueOn a call
Solid redMute active
Pulsing purpleMicrosoft Teams notification

NOTE: *Requires Microsoft Teams desktop application

Connect and pair

Connect to PC: Your Bluetooth USB adapter comes pre-paired to your headset.

  1. Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
  2. The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid.
  3. Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your headset behavior through advanced settings and options.

Configure USB adapter: Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your Bluetooth USB adapter.

Windows

  1. To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel
    1. Sound > Playback tab. Select Poly BT700, set it as the Default Device and click OK.
  2. To pause music when you place or receive calls, go to Start menu > Control Panel > Sound
    1. Communications tab and select the desired parameter.

Mac

  1. To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Poly BT700.

Pair to mobile device

1    To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear “pairing” and the headset LEDs flash red and blue.

2    Activate Bluetooth on your phone and set it to search for new devices.

  • iPhone Settings > Bluetooth > On*
  • Android Settings > Bluetooth On > Scan for devices*

NOTE *Menus may vary by device.

3. Select “Poly V43XX Series.” Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.

NOTE: Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth adapter.

Pair USB adapter again: Typically, your USB adapter is pre-paired to your headset. In the event that your adapter is disconnected or bought separately, you will need to pair the adapter to your headset.

  1. Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
  2. Put your headset in pair mode.
  3. Put your Bluetooth USB adapter into pair mode by selecting “Pair” in Poly Lens App. Your adapter flashes red and blue.

Pairing is successful when you hear “pairing successful” and “PC connected” and the Bluetooth USB adapter LED is solid.

Pair mode: Slide and hold the headset Power switch away from the off position until the LEDs flash red and blue.

Fit and charge

Wear on the right or left: To position the microphone on the right or left side, rotate the microphone boom up and over. Gently bend the boom so it is approximately 2 finger widths from the corner of your mouth.

Charge: Charge your headset using the USB cable or the charge stand (select models only). The headset LEDs flash when charging. It takes approximately 90 minutes to fully charge your headset. The LEDs turn off once charging is complete.

NOTE; The USB cable and charge stand (select models only) plug into a computer or wall charger’s USB port.

Check headset battery

Check your headset battery status:

  • View status in Poly Lens Desktop App
  • With headset inactive, slide and release the Power switch away from the off position. Listen to the voice alert or observe the headset LEDs.

Load software

Customize your device behavior through advanced settings and options with Poly Lens App. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.

NOTE: Device settings and updates are also available in Plantronics Hub App.

Update your Poly: Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.

Update your device using your computer with Poly Lens Desktop App. Download at poly.com/lens.

While updating:

  • Do not use your Poly device until the update is complete.
  • Do not start a second update from a second device.
  • Do not stream media.
  • Do not answer or place a call.

The basics

Power on/off: Slide the switch   to power on or off.

Adjust the volume: Tap the Volume up (+) or down (–) button.

Adjust headset microphone volume (softphone)

Place a test softphone call and adjust softphone volume and PC sound volume accordingly.

Make/Take/End Calls

Answer or end a callTap the Call button.
Answer a second callFirst, tap the Call button to end current call, then tap the Call button again to answer new call.
MuteWhile on an active call, tap the red Mute   button.
Hold a callTo hold an active call, press the headset Call button for 2 seconds. Press the Call button to resume a held call.
Switch between calls (flash)To switch between calls, press the headset Call button for 2 seconds.
Call back last call (smartphone)To dial your last number you dialed, double-tap the Call button.
Answer calls from a second deviceIt’s easy to answer calls from two devices (including softphone).
When on a call, you hear a ringtone notification of the incoming call from the second paired device.
To answer a second call from the other device, first tap the Call button to end the current call and tap the Call button again to answer the new call. If you choose to not answer the second call, it will go to voicemail.

Launch Microsoft Teams (Teams model only)

Tap your headset Teams button to quickly open and use the Microsoft Teams desktop app.

  • When not on a call, tap your Teams   button to view Microsoft Teams app on your computer.
  • When your connected USB adapter LED pulses purple, tap your Teams button to view Teams notifications.

NOTE: Teams model and Teams desktop application required. Teams mobile application is not supported.

Play or pause audio: Tap the Call button to pause or resume streaming audio.

NOTE: Functionality varies by application. May not function with web-based apps.

Track selection: Double-tap the Call button to skip to the next track or triple-tap the Call button to play the previous track.

Fast forward/rewind: Double-tap and hold the Call button to fast-forward. Triple-tap and hold the Call button to rewind.

Voice assistant

Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds to activate your phone’s default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

More Features

Select language: You can wirelessly change your headset language using Poly Lens App. Download: poly.com/lens.

DeepSleep Mode

If you leave your headphones powered on but out of range of your paired phone or USB adapter for more than 7 days, your headset conserves its battery power by entering into DeepSleep mode.

Once back in range with your phone or USB adapter, press the Call control button to exit DeepSleep mode.

Online indicator: Your headset LED illuminates red to inform others that you are on a call. Manage settings in Poly Lens App.

Corded mode (audio over USB)

If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density problems. Improve audio performance by using density-friendly corded mode.

  1. Disconnect your Bluetooth USB adapter from your computer
  2. Connect your headset directly to your computer with the provided 1.5 m USB cable
  3. Power off your headset to use density-friendly corded mode

NOTE; Your headset battery charges while in corded mode.

Troubleshooting

How do I pair my headset to a mobile device?See Pair to mobile device.
How do I pair my headset to a computer or laptop?Plug in the USB Bluetooth adapter to your computer or laptop. The adapter is paired to your headset and connects to computer audio. See Connect to PC.
Why should I use the USB Bluetooth adapter instead of my computer’s Bluetooth?Your USB Bluetooth adapter provides the best connection, softphone functionality and acoustic sound quality through your headset. See Connect to PC, Configure USB adapter.
How do I pair my USB Bluetooth adapter to another supported Poly audio device?Poly Lens Desktop App is required to pair your BT700 USB Bluetooth adapter to another device. Your Bluetooth adapter remembers up to 2 supported Poly audio devices, but connects to only one at a time. See Pair USB adapter again.
Can I connect my headset to a mobile phone and computer at the same time?Yes, your headset can connect to mobile and PC. Your headset remembers up to 8 devices, but connect to up to 2 devices at a time. That includes the USB Bluetooth adapter.
The headset audio is not working as expected when connected to my computer.
•  During a call, nobody can hear me
•  During a call, I can’t hear anybody
•  Music is not coming through my headset
•  When I play music and a call comes in, the music is too loud or doesn’t pause		Check the following:
•  To configure the headset sound on your computer, see Configure USB adapter.
•  Ensure that only one softphone application is opened at a time.
•  For best performance, ensure your headset firmware is up-to-date. See Update your Poly device.
My headset call control is not working as expected when on a softphone call.Check the following:
•  For best performance, ensure your headset firmware is up-to-date. See Update your Poly device.
•  Ensure that only one softphone application is opened at a time.
•  If required to enable headset control (answer/end and mute) functionality, ensure you have Poly Lens Desktop App installed. See Load software.
•  Select your softphone application in Poly Lens Desktop App.
(Teams model only) How do I interact with Microsoft Teams using my headset?•  Tap the headset Call button to quickly open and use Microsoft Teams. See Launch Microsoft Teams.
•  Set your target softphone by going to Poly Lens Desktop App
(Teams model only) Does my Microsoft Teams-enabled headset work with other softphones?Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones. Set your target phone by going to Poly Lens Desktop App.
When you configure another softphone, the Call button:
•  doesn’t interact with Teams
•  doesn’t go to Teams notifications will not launch Cortana
I want to customize my headset features.Customize your device settings with Poly Lens App.
Download: poly.com/lens
The headset audio is cutting out during softphone calls.You may be experiencing Bluetooth density issues. Use density-friendly corded mode. See Corded mode (audio over USB).
I want to use my headset as a USB corded headset with my computer.Your headset can be used in corded mode. See Corded mode (audio over USB).
Can I use my headset while charging it?Your headset charges while in corded mode.
See Corded mode (audio over USB).
The headset talk time is not accurate.Deplete your headset battery and then fully charge to reset the accuracy of the talk time prompts.
I don’t have enough charge ports for my Bluetooth USB adapter and my optional charge stand.Try the following:
•  Plug your charge stand into a wall charger
•  To charge your headset while connected to your computer, use corded mode. See Corded mode (audio over USB).

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